![]() FAQs, auto-replies, and availability scheduling are included, among other features.A Guest Mode is available so that every customer can use the Facebook Chat plugin, even if they aren’t signed up with Facebook or Messenger.The plugin offers seamless communication between websites and the Messenger app so that you don’t lose anything in translation.Webflow makes it easy to integrate the Facebook Chat plugin on your website.They feel like they get more personal attention and a dedicated resolution than using other means. Now that Messenger is available as a separate app, customers love when brands integrate the feature on their website. Now, it’s closer to 65%- which means it’s time to get on board if you haven’t already. In 2019, it was only about 35% of people who preferred social media contact. And if you want to save the interruptions of another messaging tool, well even discuss how our live chat agents can handle all your communications so you don’t even have to think about it.Ĭonsumers want personalized, connected communication, and with more than 4 billion people using social media, you can guarantee that more than half of them will prefer to reach out via a social network than through other means. You’ll get an in-depth look at the installation process and all the details you need. In this guide, we’ll look at Facebook and Webflow’s guidelines for integrating the Facebook Chat feature when this is where your website is hosted. Omnichannel communication is a must for brands that want to stay in the game, but the good news is that it’s an easy enough upgrade if you know what you’re getting into. It’s 2021 and Facebook Chat is quickly becoming one of the preferred communication tools for customers who need to reach out to a business.
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